Here are handful of case studies from over the years. Of course, much of my more recent work is NDA’d and it isn’t possible to share publicly. I can however mention that I’ve most recently helped research and design the new Starbucks Digital Experience, worked on multiple research projects for Visa, led a discovery and design project for prestigious hotel giant Aman Resorts and estate agency Savills, and helped explore and launch a new digital proposition with VetPartners.
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service blueprint, customer experience, stakeholder interviews, ux maturity, systems thinking, applied psychology
Helping the Imperial War Museums become a customer-centric organisation
service blueprint, customer experience, stakeholder interviews, ux maturity, systems thinking, applied psychology
service blueprint, customer experience, stakeholder interviews, ux maturity, systems thinking, applied psychology