The Challenge

In Summer 2018, after acquisition by the


Stakeholder Interviews

At the outset of this project,

Customer Interviews


Jobs to be Done

UCD Strategy

Design System and Customer Engagement Toolkit that contained advice on how do develop their Internal UX Maturity, guides on how to run customer workshops and conduct their own user research in the future, including schematics for user research labs and template discussion guides.

A measurement framework to

Guidelines of analytics